Knowledge Base

Find answers to common questions and learn more about our services

Active Directory FSMO role seizure aftermath

## Overview **Seizing** FSMO roles after DC death is valid—**metadata cleanup** and replication health afterward separate pros from chaos. ## Immedia...
servers-storage-virtualization msp seed-library
Sep 1, 2024 Read more →

Windows Server Core management patterns

## Overview **Server Core** shrinks attack surface but intimidates techs addicted to GUI. Standardize **management lanes**. ## Day-to-day - **Windows...
servers-storage-virtualization msp seed-library
Aug 31, 2024 Read more →

RAID controller battery replacement SOP

## Overview Cache-protected **BBU/CacheVault** units maintain write-back integrity on power loss. Degraded battery forces **write-through**—massive la...
servers-storage-virtualization msp seed-library
Aug 30, 2024 Read more →

Storage Spaces Direct health indicators

## Overview **S2D** pools disks across nodes; **health** is cluster-wide. Ignored minor faults cascade to **pool offline**. ## Watch items - **Physic...
servers-storage-virtualization msp seed-library
Aug 29, 2024 Read more →

Hyper-V checkpoint versus backup snapshot

## Overview **Checkpoints** (especially production checkpoints) pause or quiesce VMs for a point-in-time state—**not** a substitute for backups. Confu...
servers-storage-virtualization msp seed-library
Aug 28, 2024 Read more →

Room booking panel troubleshooting flow

## Overview **Panels** outside rooms integrate **Exchange / M365 calendars**. Symptom: “room free but red light” or ghost bookings. ## Tier 1 checks...
voip-teams-voice-meeting-rooms msp seed-library
Aug 27, 2024 Read more →

Softphone MFA constraints

## Overview **Teams on mobile** inherits **Conditional Access**: MFA prompts mid-call disrupt execs; **compliant device** requirements block personal...
voip-teams-voice-meeting-rooms msp seed-library
Aug 26, 2024 Read more →

Power outage runbook for PBX and SBC

## Overview **Voice is life-safety adjacent** for some sites. UPS and generator tests must include **SBC, core switch, PoE budget**. ## Runbook secti...
voip-teams-voice-meeting-rooms msp seed-library
Aug 25, 2024 Read more →

Analog line sunset planning with clients

## Overview Carriers retire **POTS**; **ATA** replacements or full IP migration have deadlines. Clients ignore mailers until fax dies Friday 4pm. ##...
voip-teams-voice-meeting-rooms msp seed-library
Aug 24, 2024 Read more →

Operator console training handout

## Overview Receptionists wield **transfer**, **park**, and **emergency** tools under stress. A one-pager reduces mis-transfers and abandoned calls....
voip-teams-voice-meeting-rooms msp seed-library
Aug 23, 2024 Read more →

Recording consent banners for UC platforms

## Overview Call recording laws vary by **state/country** and use case (customer service vs all-party consent). MSP configures tech; **legal** defines...
voip-teams-voice-meeting-rooms msp seed-library
Aug 22, 2024 Read more →

Door phones and paging integration notes

## Overview **Door intercoms** and **overhead paging** often hang off **analog gateways** or multicast systems bridged into Teams. Fragile, site-speci...
voip-teams-voice-meeting-rooms msp seed-library
Aug 21, 2024 Read more →