Knowledge Base
Find answers to common questions and learn more about our services
Tabletopping ransomware monthly reminders
## Overview
**Tabletops** decay into checkbox fatigue without **drumbeat reminders**—automate **nudges** in PSA + security calendar.
## Reminder cont...
incident-response-disaster-scenarios
msp
seed-library
Oct 19, 2024
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Notification to customers regulatory checklist
## Overview
**Breach notification** triggers vary by **state**, **sector**, and **contract**. **Counsel drives** timing and content; you supply **tech...
incident-response-disaster-scenarios
msp
seed-library
Oct 18, 2024
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Cyber insurance hotline information gathering
## Overview
**First insurer call** sets **duty to defend** path—**collect before dialing** when possible; **counsel** often joins.
## Facts to assemb...
incident-response-disaster-scenarios
msp
seed-library
Oct 17, 2024
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Vendor SOC coordination expectations
## Overview
Your **MDR/SOC** vendor sees part of the picture only. **Expectations** must be contract + runbook-aligned.
## Information they need fast...
incident-response-disaster-scenarios
msp
seed-library
Oct 16, 2024
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Password reset at scale after breach
## Overview
**Big bang** resets fix lateral movement **or** cause **lockout avalanche** if sequencing sloppy—**IR lead** owns plan.
## Preconditions...
incident-response-disaster-scenarios
msp
seed-library
Oct 15, 2024
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Logging gaps post-incident remediation plan
## Overview
Post-breach, insurers and regulators ask **what you could not see**. Convert pain into **funded** logging backlog.
## Discovery pass
Tabl...
incident-response-disaster-scenarios
msp
seed-library
Oct 14, 2024
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Restoration priority: AD versus email versus ERP
## Overview
**Restore order** depends on **dependencies** and **blast radius**. Wrong order burns hours rebuilding twice.
## General pattern
1. **Net...
incident-response-disaster-scenarios
msp
seed-library
Oct 13, 2024
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Public relations holding statement placeholders
## Overview
**Holding statements** buy time while facts solidify. Pre-fill **placeholders** in the IR folder—**legal** approves before use.
## Intern...
incident-response-disaster-scenarios
msp
seed-library
Oct 12, 2024
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Client executive briefing outline during IR
## Overview
Executives need **status**, **business impact**, **next 24–48h decisions**, and **confidence**—not raw IOC lists.
## Slide structure (15...
incident-response-disaster-scenarios
msp
seed-library
Oct 11, 2024
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Law enforcement contact decision tree
## Overview
**When to call law enforcement** depends on jurisdiction, sector, data types, and **ransom** dynamics—**legal counsel** approves contact f...
incident-response-disaster-scenarios
msp
seed-library
Oct 10, 2024
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Forensics preservation without tipping actors
## Overview
**Stealth preservation** matters when **APT** may monitor email or RMM. Balance **legal** need for evidence vs **operational** secrecy.
#...
incident-response-disaster-scenarios
msp
seed-library
Oct 9, 2024
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Containing lateral movement checklist
## Overview
**Lateral movement** uses stolen credentials, RMM, WMI, PSRemoting, or trust relationships. Containment must **segment** without bricking...
incident-response-disaster-scenarios
msp
seed-library
Oct 8, 2024
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