Knowledge Base
Find answers to common questions and learn more about our services
IPv6 readiness: what MSPs should verify
## Overview
Even if you “don’t use IPv6,” OSes often prefer it—unexpected leaks happen.
## Verify
- **DNS64/NAT64** accidental.
- Firewalls default *...
networking-firewall-remote-access
msp
seed-library
Mar 29, 2024
Read more →
VoIP firewall rules and priority markings
## Overview
Real-time UDP cannot survive bulk download saturation—QoS and pinholes matter.
## Checklist
SIP trunk provider IP list; RTP port ranges d...
networking-firewall-remote-access
msp
seed-library
Mar 28, 2024
Read more →
SSL inspection pitfalls for line-of-business apps
## Overview
Decrypting TLS fixes visibility but breaks cert pinning, legacy Java apps, and some mobile APIs.
## Approach
1. **URL category** bypass f...
networking-firewall-remote-access
msp
seed-library
Mar 27, 2024
Read more →
Firewall change window communication template
## Overview
Stakeholders tolerate downtime when expectations are crisp.
## Template blocks
Reason for change, **expected** outage minutes, rollback p...
networking-firewall-remote-access
msp
seed-library
Mar 26, 2024
Read more →
DNS filtering deployment for schools and SMB
## Overview
DNS-layer filtering blocks malware C2 quickly with light client footprint—pair with HTTPS awareness limits.
## Design
- **Roaming agents*...
networking-firewall-remote-access
msp
seed-library
Mar 25, 2024
Read more →
Wi-Fi WPA3 transition checklist
## Overview
WPA3 improves crypto; legacy devices need mixed mode during transition.
## Steps
1. Inventory **clients** incapable of WPA3—replace or is...
networking-firewall-remote-access
msp
seed-library
Mar 24, 2024
Read more →
Split tunnel vs full tunnel for remote work
## Overview
Full tunnel routes all user traffic via corporate—simple security, higher bandwidth cost. Split tunnel reduces load but exposes local inte...
networking-firewall-remote-access
msp
seed-library
Mar 23, 2024
Read more →
SD-WAN versus MPLS: SMB guidance
## Overview
SD-WAN aggregates cheaper internet links with orchestration; MPLS offers predictable QoS at premium cost.
## SMB sweet spot
Dual broadban...
networking-firewall-remote-access
msp
seed-library
Mar 22, 2024
Read more →
Site-to-site VPN IKE troubleshooting flow
## Overview
IKE/IPsec VPNs fail for boring reasons—PH2 mismatch, NAT-T, clocks, or PSK typos. Use a structured flow before packet captures.
## Order...
networking-firewall-remote-access
msp
seed-library
Mar 21, 2024
Read more →
Annual backup compliance attestation letter
## Overview
Many insurers and boards want a one-page annual letter summarizing backup posture—not raw job logs.
## Contents
Scope (systems covered),...
backup-recovery-business-continuity
msp
seed-library
Mar 20, 2024
Read more →
Encryption at rest and key custody talking points
## Overview
Encrypting backups protects data if drives stolen—but **key loss** equals data loss. Custody clarity is contractual.
## Explain
Who holds...
backup-recovery-business-continuity
msp
seed-library
Mar 19, 2024
Read more →
MSP handoff when client changes backup vendor
## Overview
Transitions lose access to proprietary formats—plan **parallel run** and export readability.
## Minimums
30-day overlap; document retenti...
backup-recovery-business-continuity
msp
seed-library
Mar 18, 2024
Read more →