Knowledge Base

Find answers to common questions and learn more about our services

Exchange Online restore: folder vs item

## Overview Microsoft provides multiple restore paths with different granularity and retention dependencies. ## Scenarios - **Deleted item** in reten...
backup-recovery-business-continuity msp seed-library
Mar 5, 2024 Read more →

SQL log chain break: detection and repair

## Overview Transaction log backups must be an unbroken chain until a full; breaks mean **cannot restore** to point-in-time. ## Detection Backup job...
backup-recovery-business-continuity msp seed-library
Mar 4, 2024 Read more →

Veeam vs vendor-native: scoping conversation

## Overview Choice depends on skillset, multi-cloud footprint, and RTO/RPO—not religion. ## Vendor-native fits when Single cloud, simple VMs, limited...
backup-recovery-business-continuity msp seed-library
Mar 3, 2024 Read more →

Immutability and ransomware resilience expectations

## Overview Immutability prevents attackers or rogue admins from deleting backups during ransomware. It is not magic—understand limits. ## Explain cl...
backup-recovery-business-continuity msp seed-library
Mar 2, 2024 Read more →

3-2-1 rule explained for client proposals

## Overview The 3-2-1 rule—three copies of data, on two media types, with one off-site—survives because it is simple for executives to remember. ## H...
backup-recovery-business-continuity msp seed-library
Mar 1, 2024 Read more →

Documenting client identity architecture

## Overview Single source of truth speeds incidents and audits. ## Diagram elements - IdP (Entra/Okta/ADFS), sync paths, MFA methods, CA policy layer...
identity-access-management msp seed-library
Feb 29, 2024 Read more →

Service account password rotation SOP

## Overview Shared service account passwords become tribal knowledge—rotate with automation and vault checkout. ## Standard - Unique account per serv...
identity-access-management msp seed-library
Feb 28, 2024 Read more →

VPN integration with Entra authentication

## Overview Modern VPN supports SAML/OAuth to Entra—avoid duplicate identity silos. ## Architecture choices - Vendor app in Entra for **SAML SSO**. -...
identity-access-management msp seed-library
Feb 27, 2024 Read more →

Windows Hello for Business pilot checklist

## Overview WHfB replaces passwords with keys/tokens on device—great UX when PKI and Intune ready. ## Preconditions - **Hybrid** or **Key trust** vs...
identity-access-management msp seed-library
Feb 26, 2024 Read more →

Risk-based policies and user impact

## Overview Entra ID Protection risky sign-ins can block or require password change—tune to avoid helpdesk meltdown. ## Policy design Start with **me...
identity-access-management msp seed-library
Feb 25, 2024 Read more →

Admin consent workflow for third-party apps

## Overview Structured consent prevents shadow SaaS while keeping velocity for known vendors. ## Workflow 1. User submits **business justification**...
identity-access-management msp seed-library
Feb 24, 2024 Read more →

Group-based licensing assignment audit

## Overview Dynamic groups + GBL automate licensing but hide drift when rules wrong. ## Audit quarterly 1. Compare **assigned** licenses vs **group m...
identity-access-management msp seed-library
Feb 23, 2024 Read more →