Knowledge Base
Find answers to common questions and learn more about our services
Microsoft 365 service health comms to clients
## Overview
Outages erode trust unless you communicate proactively with facts, not speculation.
## Process
1. Subscribe internally to **service healt...
microsoft-365-collaboration
msp
seed-library
Feb 9, 2024
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Addressing throttling during large migrations
## Overview
Cross-tenant and large mailbox moves hit Microsoft **throttles**. Planning beats firefighting.
## Strategies
- Use vendor **migration** t...
microsoft-365-collaboration
msp
seed-library
Feb 8, 2024
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SMTP AUTH deprecation: scanning and printers
## Overview
Microsoft disables basic auth for SMTP AUTH broadly. Legacy scanners need modern alternatives.
## Remediation plan
1. Inventory devices w...
microsoft-365-collaboration
msp
seed-library
Feb 7, 2024
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Dynamic distribution groups maintenance
## Overview
DDGs automate membership via filters—great until attributes drift and mail goes to wrong people.
## Hygiene tasks
1. Document filter LDAP...
microsoft-365-collaboration
msp
seed-library
Feb 6, 2024
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Retaining Teams meeting recordings policy
## Overview
Teams recordings may contain PII and trade secrets. Align **retention**, **sharing**, and **transcription** controls.
## Policy elements...
microsoft-365-collaboration
msp
seed-library
Feb 5, 2024
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Microsoft 365 backup: what native tools do not cover
## Overview
Microsoft operates shared responsibility: **availability** is strong; **accidental deletion, ransomware, and long-term legal holds** often...
microsoft-365-collaboration
msp
seed-library
Feb 4, 2024
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Mailbox delegation vs Send As: when to use which
## Overview
Delegation lets User A open/manage User B’s mailbox; Send As sends **as** another identity. Confusion causes compliance violations.
## De...
microsoft-365-collaboration
msp
seed-library
Feb 3, 2024
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Migrating public folders to shared mailboxes
## Overview
Legacy public folders are costly to maintain. Migration batches reduce mailbox risk.
## Assessment
Inventory folder size, item count, cli...
microsoft-365-collaboration
msp
seed-library
Feb 2, 2024
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Teams Phone resource account setup reminders
## Overview
Auto attendants and call queues use **resource accounts** with special licensing. Mis-licensing breaks voice routing.
## Checklist
1. Cre...
microsoft-365-collaboration
msp
seed-library
Feb 1, 2024
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Copilot licensing and data boundaries overview
## Overview
Copilot for Microsoft 365 processes tenant content under specific terms. Clients need plain-English reassurance and technical truth.
## S...
microsoft-365-collaboration
msp
seed-library
Jan 31, 2024
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Power Platform environment strategy for SMB
## Overview
Default environment sprawl creates data leakage. Use dedicated environments per risk tier.
## Recommended
- **Production** default locked...
microsoft-365-collaboration
msp
seed-library
Jan 30, 2024
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SharePoint external sharing policy tiers
## Overview
External sharing enables collaboration but is a common auditor focus. Layer **site**, **tenant**, and **conditional access**.
## Tiers ex...
microsoft-365-collaboration
msp
seed-library
Jan 29, 2024
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