Teams Phone resource account setup reminders

Overview

Auto attendants and call queues use resource accounts with special licensing. Mis-licensing breaks voice routing.

Checklist

1. Create resource account in Entra; assign Teams Phone Resource Account (virtual) license pattern per current Microsoft guidance.
2. Connect to auto attendant or call queue.
3. Assign appropriate phone number and test inbound after hours.

Common errors

Forgetting Teams policies for dial-in; missing voice routing policy assignment.

Documentation

Diagram with DID → AA → CQ → agents; store in client KB.