Knowledge Base
Find answers to common questions and learn more about our services
Wi-Fi WPA3 transition checklist
## Overview
WPA3 improves crypto; legacy devices need mixed mode during transition.
## Steps
1. Inventory **clients** incapable of WPA3—replace or is...
networking-firewall-remote-access
msp
seed-library
Mar 24, 2024
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Split tunnel vs full tunnel for remote work
## Overview
Full tunnel routes all user traffic via corporate—simple security, higher bandwidth cost. Split tunnel reduces load but exposes local inte...
networking-firewall-remote-access
msp
seed-library
Mar 23, 2024
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SD-WAN versus MPLS: SMB guidance
## Overview
SD-WAN aggregates cheaper internet links with orchestration; MPLS offers predictable QoS at premium cost.
## SMB sweet spot
Dual broadban...
networking-firewall-remote-access
msp
seed-library
Mar 22, 2024
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Site-to-site VPN IKE troubleshooting flow
## Overview
IKE/IPsec VPNs fail for boring reasons—PH2 mismatch, NAT-T, clocks, or PSK typos. Use a structured flow before packet captures.
## Order...
networking-firewall-remote-access
msp
seed-library
Mar 21, 2024
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Annual backup compliance attestation letter
## Overview
Many insurers and boards want a one-page annual letter summarizing backup posture—not raw job logs.
## Contents
Scope (systems covered),...
backup-recovery-business-continuity
msp
seed-library
Mar 20, 2024
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Encryption at rest and key custody talking points
## Overview
Encrypting backups protects data if drives stolen—but **key loss** equals data loss. Custody clarity is contractual.
## Explain
Who holds...
backup-recovery-business-continuity
msp
seed-library
Mar 19, 2024
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MSP handoff when client changes backup vendor
## Overview
Transitions lose access to proprietary formats—plan **parallel run** and export readability.
## Minimums
30-day overlap; document retenti...
backup-recovery-business-continuity
msp
seed-library
Mar 18, 2024
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Offsite copy bandwidth planning
## Overview
Seed first full off-site physically when possible; incremental forever still spikes after ransomware **full** rebaseline.
## Math
Average...
backup-recovery-business-continuity
msp
seed-library
Mar 17, 2024
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Image-based backup verification testing
## Overview
Backups without verified restores are fantasies. Automate **surebackup**/instant VM labs where product supports.
## Cadence
Monthly rando...
backup-recovery-business-continuity
msp
seed-library
Mar 16, 2024
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Hypervisor snapshot misuse warnings
## Overview
Snapshots are **not** backups—VMware/KVM metadata chains grow performance debt.
## Policy
Snapshots older than **48–72 hours** require di...
backup-recovery-business-continuity
msp
seed-library
Mar 15, 2024
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Office 365 OneDrive rollback after ransomware
## Overview
OneDrive versioning helps with file encryptors if caught early—coordinate with security before mass restores.
## Steps
1. Identify **infe...
backup-recovery-business-continuity
msp
seed-library
Mar 14, 2024
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Guest VM application-consistent quiescing
## Overview
Application-consistent backups include in-guest VSS writers so databases commit cleanly—crash-consistent alone risks torn transactions.
#...
backup-recovery-business-continuity
msp
seed-library
Mar 13, 2024
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