Knowledge Base
Find answers to common questions and learn more about our services
Baseline network diagram requirements
## Overview
Diagrams are **living documents**, not marketing wallpaper. Minimum set speeds triage and renewal conversations.
## Layers
- **Physical**...
client-onboarding-offboarding
msp
seed-library
Sep 20, 2024
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Credential vault import hygiene
## Overview
Imports from spreadsheets, **LastPass exports**, or prior MSP dumps land with **weak entropy**, duplicated entries, and **wrong URLs**.
#...
client-onboarding-offboarding
msp
seed-library
Sep 19, 2024
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Global admin transition from prior MSP
## Overview
Taking **Global Administrator** or equivalent is adversarial diplomacy with the outgoing MSP—assume good faith but **verify**.
## Precond...
client-onboarding-offboarding
msp
seed-library
Sep 18, 2024
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Technical onboarding discovery questionnaire
## Overview
A structured **discovery** reduces ugly surprises after the MSA is signed. Customize per vertical but keep a **core spine** reusable.
##...
client-onboarding-offboarding
msp
seed-library
Sep 17, 2024
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End-of-support OS migration risk letter
## Overview
Clients defer OS upgrades until **insurance** or **compliance** forces change. A signed **risk letter** clarifies **who owns residual risk...
servers-storage-virtualization
msp
seed-library
Sep 16, 2024
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datacenter smart hands ticket template
## Overview
Remote hands tickets fail when **ambiguous**. Template enforces **site, cage, hours, photos, and kill switch**.
## Required fields
- Site...
servers-storage-virtualization
msp
seed-library
Sep 15, 2024
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Physical server warranty and parts stocking
## Overview
**Same-day parts** contracts differ: courier, response window, **data-center vs office closet** location clauses.
## Inventory
Critical *...
servers-storage-virtualization
msp
seed-library
Sep 14, 2024
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Docker host security baseline reminders
## Overview
**Docker hosts** are multi-tenant condensation points—**daemon socket** exposure equals root everywhere.
## Baseline
- Latest **supported...
servers-storage-virtualization
msp
seed-library
Sep 13, 2024
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Linux patch reboot coordination with apps
## Overview
**Kernel patches** often need reboot; Docker hosts and **in-memory DB** clusters complicate sequencing.
## Process
1. **Needs-restarting*...
servers-storage-virtualization
msp
seed-library
Sep 12, 2024
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UPS load test and firmware cadence
## Overview
**UPS** units age; batteries **derate**. Annual **load test** proves runtime claims; firmware fixes **transfer bugs**.
## Test procedure...
servers-storage-virtualization
msp
seed-library
Sep 11, 2024
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SAN multipathing verification steps
## Overview
**Multipathing** (MPIO or vendor DSM) provides **redundant fabrics**. Half-configured path = **silent single point of failure** until rebo...
servers-storage-virtualization
msp
seed-library
Sep 10, 2024
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VM anti-affinity and host patching order
## Overview
**Anti-affinity** rules keep clustered roles or **SQL AG** nodes on separate hypervisor hosts; patching order preserves **quorum** and per...
servers-storage-virtualization
msp
seed-library
Sep 9, 2024
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