Knowledge Base

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CEO fraud / gift card scams user training blurb

## Overview Short training blurb—paste into newsletter or Teams announcement. ## Blurb “Executives will never email you to buy gift cards urgently. V...
email-security-phishing-response msp seed-library
Apr 17, 2024 Read more →

Attachment sandbox false negatives communication

## Overview When sandbox misses malware, clients blame MSP stack—be factual about limits. ## Explain Deterministic evasion, password zips with delaye...
email-security-phishing-response msp seed-library
Apr 16, 2024 Read more →

User-reported phishing workflow

## Overview Reporting add-ins turn users into sensors—reward good reports, close loop fast. ## Flow User reports → SOAR triage bucket → auto-duplicat...
email-security-phishing-response msp seed-library
Apr 15, 2024 Read more →

Mailbox forwarding rules audit script idea

## Overview Silent external forwards exfiltrate mail post-BEC. Audit regularly—even if UI-only initially. ## What to look for `ForwardingSMTPAddress`...
email-security-phishing-response msp seed-library
Apr 14, 2024 Read more →

Safe sender allowlisting risks

## Overview Allow lists bypass helpful filtering—attackers abuse compromised trusted senders. ## Policy Require VP+ approval for domain allow; time-b...
email-security-phishing-response msp seed-library
Apr 13, 2024 Read more →

DMARC reporting interpretation for clients

## Overview DMARC aggregate reports (RUA) show authentication pass/fail by sending source—education tool for marketing + IT. ## Reading tips Identify...
email-security-phishing-response msp seed-library
Apr 12, 2024 Read more →

Business email compromise escalation path

## Overview BEC wires fraudulent payments—speed and legal tie-in matter more than malware IR sometimes. ## Immediate Freeze transfers initiated; noti...
email-security-phishing-response msp seed-library
Apr 11, 2024 Read more →

Phishing triage: headers to inspect first

## Overview Malicious messages are time-sensitive. Start with header facts before sandbox detonation. ## Priority headers `Authentication-Results` (S...
email-security-phishing-response msp seed-library
Apr 10, 2024 Read more →

Documenting WAN IP and credential vault entries

## Overview DR fails if nobody knows **which** static IP maps to **which** firewall interface. ## Fields ISP account numbers, circuit IDs, gateway IP...
networking-firewall-remote-access msp seed-library
Apr 9, 2024 Read more →

ISP circuit handoff: demarc and smart hands

## Overview Ordering circuits without demarc clarity delays go-live weeks. ## Collect Carrier LOA, demarc location photo, power availability, **Dmark...
networking-firewall-remote-access msp seed-library
Apr 8, 2024 Read more →

Cable labeling standard in the field

## Overview Unlabeled patch panels waste hours on every incident—define MSP standard. ## Standard `--- → -` on both ends label maker tags. ## Colors...
networking-firewall-remote-access msp seed-library
Apr 7, 2024 Read more →

Wireless site survey expectations and quotes

## Overview Predictable Wi-Fi costs **survey labor** + AP counts—sell predictive vs AP-on-a-stick variants honestly. ## Deliverables Heatmaps for 2.4...
networking-firewall-remote-access msp seed-library
Apr 6, 2024 Read more →