MDR/SOC reporting integration expectations

Overview

MDR sells 24×7 eyes—define what “report” means or arguments follow.

Deliverables

Monthly summary incidents, MTTD/MTTR metrics, tuning changes, strategic recommendations appendix.

Integration path

SIEM webhook → PSA for critical; email digest for moderate.

SLA clarity

Response playbooks hour-targets by severity tier contractual.

Review cadence

Quarterly business review with named analyst for continuity.

Pitfalls

Assuming MDR replaces patching—defense in depth marketing honest.