SOC 2 readiness: common MSP control gaps
Overview
MSPs chase SOC 2 Type II to win enterprise deals—know frequent failure modes.
Gaps list
Access reviews undocumented; change management tickets incomplete; vendor reviews ad-hoc; MDM not on all admin laptops; backup restore tests not evidenced.
Roadmap
6–9 month maturity sprint before audit window; policy boilerplate customized not PDF dust collector.
Audit firm
Use experienced SMB-friendly CPA firm—interview references.
Sales alignment
Don’t market SOC2 until report issued—letter of engagement ≠ certification.
Maintenance
Annual refresh + interim controls monitoring internal quarterly mini-audit.
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