Time entry quality guidelines for billable work
Overview
Vague “Misc work” invites revenue leakage and client disputes.
Standards
Minimum 40 characters; reference ticket #; what changed + outcome; mention if non-billable training.
Examples compare
Bad: “Worked on server.” Good: “Applied SQL CU19 + reboot; verified ERP login baseline test ACME-See note 4419.”
Audits
Monthly partner spot-check 1% entries; coach patterns.
Tools
PSA templates for common tasks pre-fill skeletons technicians tailor.
Culture
Bill honestly—clients forgive errors, not perceived padding.
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