Integration RMM to PSA ticket creation rules
Overview
Auto-tickets must dedupe or PSA becomes dumpsite.
Design
Correlation IDs; collapse same alert within 15 minutes; attach RMM deep link.
Routing
Map monitor classes to queues (server vs network vs desktop).
Bi-directional
Closing PSA resolves RMM alert when safe—avoid zombie alert states.
Metrics
Mean tickets per alert target <1.2 healthy.
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