Rollback criteria before approving changes

Published May 9, 2024 • Updated May 1, 2026

Overview

Define when to abort before starting—not during panic.

Examples

Auth failures >1% synthetic checks; latency >2× baseline 10 minutes; error budget burn.

Mechanics

Scripted rollback steps documented; vendor support case pre-opened for major upgrades.

Psychology

Permission to rollback without blame improves MTTR.

Review

Post-change review documents whether criteria were right or need tuning.

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