Latency versus packet loss: triage chart
Overview
Users say “slow”—technicians must separate RTT vs loss/jitter.
Quick reads
mtr or vendor SD-WAN analytics; compare path over VPN vs direct.
Interpretation
High latency stable may be geography; lossy Wi-Fi often local—not WAN.
Playbook
Local RF check before opening carrier ticket; carrier wants circuit ID + timestamps.
Comms
Explain “latency is distance; loss is broken pipe” analogies to clients.
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