Weekly security patch communication to clients

Overview

Predictable communications reduce surprise reboots and help clients plan. Standardize a weekly Patch Tuesday note.

Content blocks

1. Microsoft summary: OS/office patches with severity highlights (no fear-mongering—cite sources).
2. Third-party: browser, Java, Adobe, line-of-business vendors if applicable.
3. Your actions: maintenance windows, server groups, reboot expectations.
4. Zero-day section only when relevant with explicit “patch now” call.

Audience variants

• Technical: CVE numbers, KB IDs, supersession notes.
• Executive (optional): risk theme in one short paragraph.

Delivery channels

Email + portal post; link to ticketing for exceptions.

Internal QA

Second pair of eyes verifies dates and environments (test vs prod).

Metrics

Track open exceptions and SLA compliance; feed into QBR.